... Making a hotel reservation: conversation activity (role-play). I can’t remember when that match is. Rich said ‘I was wondering if you could help me. How can I help you, sir? Sometimes it means wait for thirty seconds and sometimes it means to wait for half an hour or more! Do you know what they all mean? Being polite in English Can you pass me…? Viele übersetzte Beispielsätze mit "polite" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Rich: More specifically, we are going to help you with talking on the phone in polite situations - when you need to ask people for help or information. I ____ lend you some money if you like.” answer=”could” options=”will|could|would” notes=””], [rapid_quiz question=”____ I borrow a pen, please?” answer=”Could” options=”Would|Will|Could” notes=””], [rapid_quiz question=”____ picking me at airport?” answer=”Do you mind” options=”Would you|Could you|Do you mind” notes=””]. 30-60 minutes . 4. Hi there, yes that`s fine. Ask Permission Make a Request Can I? Grammar: In making a polite request we can use : Can. No single person should dominate the conversation, so keep your answers to the point. Standards ELP 2-3.2. A couple of things to think about: 1.- Good morning, thank you for calling abc company, Jonathan speaking. Team member one: Hello! We often hear a pre-recorded message and get some options. This phrase is followed by the -ing form (the gerund). This is much more polite. All of the words were in this week's podcast. In the roleplay, Rich said ‘Could I get a refund?’ not ‘Can I get a refund?’ and when Rich asked for more details about a match, he said 'Would you mind giving me more details?' Activity 2: In this activity, write the correct word in each sentence. We’ll tell you the answer to last week’s football phrase and we’ll have this week’s football phrase later in the show. Jack: It’s not only the words we use that help us sound polite or not but also how we say them. Could I possibly have another sandwich? 2. Would you / Would you like to / Could you …? When you call or get through to an office or a call centre the quality of the line can sometimes be quite bad. Jack: But, before we start the roleplay on the telephone let’s look at last week’s football phrase. Jack: It’s not definite but it looks like he is going to go to the Liverpool - Cardiff match. The caller is greeted, and asked what they require. “I’d like” is a more polite and diplomatic phrase. If you don't want to sound rude when speaking English, then you need to know how to make a request in a polite way.Requests in English are usually made in the form of questions Asking others to do things – making requests Look at these examples from the podcast: Could I possibly borrow your car tomorrow? Read the transcript and listen at the same time. I don’t think so. So, what’s happening this week, Rich? Rich: In the roleplay, I said ‘Sorry, I didn’t quite catch that.’ This is a polite way of saying that I didn’t hear what you said and I am asking the person to repeat what they said. Hopefully, this article will help you understand and learn some useful telephone phrases. Jack: What else do you want? A: I can lend you some money if you like. 5. This phrase is followed by the gerund - the ing form. What do you want? Example Business Telephone Conversation: Role-Play The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice telephoning in English . If you use this phrase for that purpose it makes you sound old fashioned and irrelevant. This means that someone may have to ask the other to repeat things or to speak more loudly. If you know the answer, write your answer in the comments section at the bottom of the page. There were a few more tricky words and phrases in the podcast. Jack: Your task this week is to imagine that you are working in a call centre. One of the very first football phrases that I learned here on PSE. You must also be aware of your audience and the setting. Thanks for the nice article. Please hold on a second...OK, you can dial this number, and you will get the details. Polite conversation involves a good balance of talking and listening. Team member two: I'm terrible sorry but I'm afraid that is the policy. Jack: No, you didn’t because you were too late but you do have the possibility to exchange your ticket for another match. Could you possibly turn the music down a little? Hey, would you mind if you buy me some milk? On the one hand simply being able to communicate their thoughts and needs in another language is a great accomplishment. (See our page on modal auxiliary verbsfor more grammar information.) polite requests Learn the importance of speaking softly Learn how to politely disagree and turn down invitations . First, we usually say something such as ‘I was hoping’ or ‘I was wondering’ to be polite. If you are listening in Vietnam or anywhere else, all the transcripts are available on the Premier Skills English website and they are all free to access. About this Book In this book you will learn how to politely… 1. Check the handbook at your place of business to check if they have a particular script to follow. We will announce your name in next week’s podcast if you get it right. My name’s Jack. Rich: Let’s hear some more common examples: Jack: Would you mind closing the window?, Would you mind meeting a little later tomorrow? Titles: Male: ‘Mr.‘ (or ‘Mister’) The students begin by using ten polite phrases to make requests for the situations on their worksheet. It is easy to fall into a habit of speaking rudely. Jack: Remember to write all your answers in the comments section on the Premier Skills English or the review section on Apple Podcasts. Since we are asking someone for help, it is important to be polite. Many requests that require asking for help come in the form of a W or H question. Rich: Yes, we had a comment from Nhat Park in Vietnam on the Apple Podcast Page last week requesting transcripts. Betty, help me with this grammar exercise, please? Could you possibly turn the music down a little? When ordering food and drinks, we often use “I’ll have…” Don’t say: Send me the report. Would you mind (sit) down please? We use it to suggest or request something more polite than Do you want to …? Can I go now? The key to polite conversation is keeping the topics light, interesting, and non-controversial. He was calling a ticket office about match tickets. I am wondering how we can pay back your ticket? Yes, of course Could I ask you a favour? This site uses Akismet to reduce spam. Incoming call is received. These are not polite requests. I have a ticket for the Liverpool - Watford match but I won’t be able to attend the game. Expressing polite requests is an important building block for your ESL students to achieve natural, everyday speech. In this week's podcast, learn some phrases for interrupting people and for responding to good news. Individual calls the business requesting information; Incoming call is received. If you are requesting something for yourself, all of these forms are possible. The person or people making the requests should try to make them say yes, e.g. Most of the polite requests are in the form of questions. Jack: I’m terribly sorry but I’m afraid that is the policy. It is important to stress the idea of politeness and how being polite is seen as being respectful and is important in all aspects of life. Here are examples of being too direct: “I want help.” “Pass me the salt.” “Can you carry my bag?” These questions are all correct English but they are too direct. Jack: In a moment, we’re going to look at some of the language we used in the roleplay, but first we need to give you the answers to those two questions we gave you. Jack: However,  if you’re listening on Spotify or Apple Podcasts, you could leave your answers in the review section. Hold the line please. Look at the words in bold which you can use to show politeness. Explain that using “could” instead of “can” does make a request more polite but that there are phrases we use to be less direct and more polite when we make requests. If the individual is not available, ask to take a message. Do you use the phrase “I wonder if…” to make a polite request in English? The speaker has made no attempt here to soften the negative content of the message. I was wondering if you could help me.’. ... it's never too late to start. Could you possibly come into work a little earlier on Friday? Could I help you? ... it's always a good idea to add this word to soften the request. Jack: You are a team leader in the call centre and your job is to make sure that your team is as polite as possible to the customers. As basic as this is, however, it is surprising how many people do it poorly. Making a polite request, and responding accordingly, should be one of the first things you learn in English. Eh? Phrasing a request is something of a practiced art. You need to tell them what they should be saying in the comments section at the bottom of the page on the Premier Skills English Podcast page. Calling a ticket office or other business usually involves speaking in a polite way as it is quite a formal situation. Learn how your comment data is processed. The word _______ is more generally used to describe the exact time that something has to be finished by. I have a doctor’s appointment.” answer=”Would you mind if” options=”do you mind if|Could|Would you mind if” notes=””], [rapid_quiz question=”Would you mind ____ me with these boxes?” answer=”helping” options=”help|if helping|helping” notes=””], [rapid_quiz question=”Do you mind ____ the window please?” answer=”closing” options=”closed|closing|to close” notes=””], [rapid_quiz question=”____ you like to come to the cinema tonight?” answer=”Would” options=”Could |Can|Would” notes=””], [rapid_quiz question=”‘I’ve forgotten my wallet.’ – Don’t worry. Exercise 4 for modal verbs expressing requests and permission. Is that it? here are some of the polite requests that you heard in the roleplay: Hello. Jack: We also need to give you the answer to the football phrase we set at the beginning of the show. Here is the link to the handout. Jack: Where we talk about football and help you with your English. Premier Skills English podcast - Communication Skills: Polite requests, We use an adverb before the adjective - I'm terribl. Rich: We often use a lot more language when we are being polite. It is one of the first lessons parents teach their children once they are old enough to speak. Go over the vocabulary, and talk discuss that the type of response given will depend on the situation. This keeps the conversation open so that the other person can feel comfortable giving his or her response, even if they have to say no or they want to suggest another option. Can you match the words to the definitions? If someone is given permission to do something, they are allowed to do it; if someone is denied permission to do something, they are not allowed to do it. Sorry I am afraid I didn't catch your request. Jack: He sounded a bit rude. There are currently 26 worksheets in this section to help you turn your students into very polite individuals. You’ve had too much. Practice: Make a Request to your seatmate and let them response. If you call a computer company, for example, your enquiry might be about software, hardware, repairs, purchases etc. Can you close the window? Polite request can could elementary requests ID: 1336221 Language: English School subject: English as a Second Language (ESL) Grade/level: elementary ... Making polite requests by msepulv9: Asking politely by mily0815: What would you like? Here is a free making polite requests worksheet activity to help students practice the language for making, accepting and declining polite requests. Start by asking students the following: Have you ever asked for a pay rise? 2. They are called **** **** and you wear them under your socks to protect your legs from bad challenges. “Can I have Friday off?” Ask your class if this is an appropriate way to ask a supervisor for a day off (assuming the supervisor isn’t a friend or someone the student has known for a long time). After that, students fill in missing letters in phrases that accept and decline requests. How are you gonna pay? 1. As you saw above, your recipient receives a huge number of emails … Jack: For example, we say ‘I was wondering if you could help me’ rather than ‘I was wondering if you could help me’. It seems so simple, but using a modal can change a direct, aggressive question into a polite request. If someone asks you about your family, be sure to give a thorough answer, but do not drone on. Hundreds of PDF lesson plans. Notice that indirect questions begin with a phrase ("I wonder," "Do you think," "Would you mind," etc. You could start by saying something like: ‘Good morning. Your team need to be as polite as possible when speaking to customers on the telephone but they have not been doing a good job. Being polite is very important when having a conversation whether formal or informal conversation so that misunderstanding can be prevented. I’m afraid we only offer refunds on match tickets that are returned no later than two weeks before the match. / No, you can’t.? If your enquiry is regarding the online Anfield store, please press one, for enquiries regarding Anfield museum and tours, press two, for match ticket enquiries, press three  ... I’m afraid tickets for the Tottenham match sold out weeks ago. I can’t quite hear what you are saying. Using indirect question forms is especially polite. Let’s hear some examples: Jack: Could I possibly borrow your car tomorrow? (Polite request) (Correct) not to smoke not smoke no smoking not smoking. For example a friend. Will You. 6. What? How would you like to pay, in cash or by credit card? Here are a few basic tips and words to remember when speaking politely in English. Rich: Let’s see who can get it right! Good work and welcome to Premier Skills English, Heinerrene! Would you mind speaking up a little ? In the podcast, Rich and Jack used some words and phrases that might be new for you. In this section you’ll learn about grammar that we use in polite Request. Rich: Right, that’s all we have time for this week. No, I can’t hear you mate? Rich: Yes, hello. I was wondering if you could help me with my computer. The answer as many of you know already was transfer deadline day. This is especially the case when you need to request help or information. Could I get a refund?’. How to Train your Brain to Think Fast in English. Rich: That sounds like a good possibility, but I’ll have to get back to you on that. In this week's podcast, Rich was on the phone. Make requests using: - Can / Could - May I - Would 2. Can you talk up a bit? Ask for permission 3. When making polite requests we use ‘could’ and ‘would’ a lot. Would you mind is followed by the verb and-ing. That's . In the roleplay, Rich said ‘Could I get a refund?’ not ‘Can I get a refund?’. And Do you know? The line might be bad and it can be difficult to hear the other person. (more informal) Could you say thanks to your mum for me? Rich: Today is the 5th. Yes, you can. Or Would you mind speaking up a little? We do read all the reviews and would love to hear from you. Easy: take the extra 60 seconds to personalize your thank you to each … ). Find out how to make a polite request in English without sounding old-fashioned or irrelevant in this fun episode of All Ears English, a podcast to help you learn English conversation. This is a fun conversation class to help students with language for making, accepting and rejecting polite requests in work or home situations. Jack: When we use ‘would’ for a request we often use the phrase ‘would you mind’. We must avoid being too direct. In this week's podcast, listen to some contract negotiations between a director of football and an agent. Are you looking for a professional, native English teacher online? Task : You are through to the ticket office. For example, students might think the offers “If you need any further information, please let me know” (so that I can help you) and “Please take a seat” (= “Help yourself to a seat”) are requests and so try to use those forms in requests. Activity 1: In this activity, try to match the words and phrases to their definitions. These are the three most common ways for making requests: “Could youopen the door for me, please?” “Would you mindopening the door for me, please?” “Can youopen the door for me, please?’ Speaking tip: could and can are followed by the verb without to. We use it to suggest or request something more polite than Do you want to …? Polite requests Please / Could you please /Would you /Can you / Would you mind. A gapped dialogue at the hotel front desk, where Ss need to use … Could you speak a little louder, please? Jack: The final section this week is this week’s football phrase. Might I leave the class a bit earlier today? I’m terribly sorry but I’m afraid that is the policy. A: Would you like me to help you with the dishes? ... Students complete the conversations ... 3 Making Polite Requests (with answers) This is a grammar exercise and worksheet for English … You are going to listen to a roleplay. Grammar, reading, vocabulary, speaking. The resulting conversation will probably go something like : S1 : Can you give me a lift home this evening? Team member one: Good morning. Rich: So, when we are making requests in a polite way either on the phone or face to face, we use ‘could’ and ‘would’ a lot. I'm afraid I didn't hear that, could you speak a little louder, please? It can be helpful to review the forms of these questions, especially for beginners. Wait there. Team member two: No, no there’s no way we can do that. All with comprehensive Teacher Notes included. I think this week's football phrase is ( shin pads ) or ( shin guards ). This is simply a guide. I was wondering if you could help me. Practice again. Jack: Here are the three members of your team talking to customers on the phone. Give each student a copy of the worksheet. I didn’t quite catch that. Jack: And Ahmed Adam from Sudan told us about a time when he had to negotiate about rewiring his entire house. Rich: It’s good to practise your intonation. Be polite by asking if they’ve looked it over rather than accuse or point out that you haven’t received it yet. Say: Could you send me the report? Hey, could you please stand up? Then, put students in pairs and have them come up with a more polite way to make this request. There are two of these days each year. Rich: Yeah? The match might finish at half past nine and the newspaper needs the match report by ten to print it in the newspaper. Your task is to imagine that you are a team leader in a call centre and you need to give your team some customer service training. Would you like any further help , Sir ? Rich: Right here we go. I have a ticket for the Liverpool - Watford match but I won’t be able to attend the game. No, you’ll have to ring someone else. I think the football phrase is: **** ****. A takeaway from your conversation — Shows you were listening; Your ask — Keeps the ball moving; Here’s how to roll it all together: Subject Line: Great to meet you at {!Event} ... but keep your request flexible to give them control. Give students a few minutes and then put their ideas on the board. Asking Indirect Questions to Be Especially Polite . Example Can you tell me where the park is? Kind & Polite English Strategy 1: Use Modals. Team member three: Could I help you with something else? Could you tell me how can I help you today, please? Rich: You are going to listen to three examples of what members of your team say to customers on the phone. Jack: When we call a business these days we often don’t speak to a person immediately. Jack: Right, in the next section, we’re going to take a little look at pronunciation. Worksheets that save paper, ink and time. … S2: No I can’t. Rich: Lots of people got the right answer this week. Rich: We had lots of interesting answers. May and Might are consider to be more polite than Can and Could. Rich: Doesn’t sound like a great customer service team, does it? Would you mind here? Team member two,  I possibly can't give you a refund. Rich: The phrase was ______ _______ ___. Use the correct tone of voice for expressions such as “pardon (me)” and “excuse me” 4. If you hear this phrase it means wait. Jack: Something else that can be frustrating is the quality of the call. I would add. Thanks for calling. Well, this one is in promotion, and I can give you a special discount. How may I help you ? Rich: Yes, I agree. Jack: In the roleplay, you heard: ‘Hello there. Scenario 8: Following up after no response from the last email. But I think you can have an alternative approach to solve this problem. Because your request is clearly current, these past expressions demonstrate courtesy, another positive effect of politeness. If your enquiry is regarding the online Anfield store, please press one, for enquiries regarding Anfield museum and tours, press two, for match ticket enquiries, press three or hold the line to speak to one of our agents. Do you know the words in bold? “I want” sounds like a demand, as if you are commanding the other person to fulfill your desires. Jack: Good afternoon. I sometimes think that students get tired of hearing me talk all the time! Jack: I think the keywords and phrases here are ‘enquiry’ and ‘hold the line’. Explore practice dialogues that focus on shopping for clothing including polite requests and typical questions used in stores and boutiques. Rich said ‘Would you mind giving me the details?’. Do you know the words in bold? Choose the most appropriate answer. A big well done to Plmert from Turkey, Milos from Serbia, Agam Aprilo18 from Indonesia, Liubomyr from Ukraine, Amanymoustafa from Egypt, Ahmed Adam from Egypt, Lakerwang from China, Acicala from Spain, and Elghoul from Algeria. NAME: _____ DATE: GRAMMAR WORKSHEET COULD YOU…? Practice activities for making requests in English, including being polite, responding and giving reasons. Jack: Let’s start by looking at some sentences or phrases that you can use when calling a business asking for information about a product or a service. How can I help you?’ or something similar. Jack: Your team is not doing a very good job. this is the formula: Can + S + V1 + O + please (optional) You :Can you open the window please? (A) Sure, no problem! Ah, here it is … 0151 907 9955. Rich: When I asked for more details about a specific match, I said: ‘Would you mind giving me the details?’ which is much more polite than ‘give me the details’ and more polite and formal than ‘Can you give me the details’. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess, too. Which pay method would you like to use? Use it in a way that … 1. We have added just two words to the sentence, but we have made it considerably more diplomatic. Here are the past expressions most commonly used by native speakers to introduce requests and invitations and share preferences and … What problems do students have when faced with a functional area like making and responding to polite requests? You want the discussion to be pleasant; you do not want to start a political debate. Use the language in this week's podcast to help you. Jack: Yes, it is. Can you do me a favour? This is especially important in English, where each form of request (using would, could, can, may, might) is used in a different context. ’ or ‘ I was wondering if you could put me through to an or. Book you will often conversation polite request a sentence in two parts when you the... 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